RELAXED CANCELLATION & REFUND GUIDELINES DUE TO COVID-19: We understand the uncertainty surrounding COVID-19, and the concerns for reducing out of pocket expenses and maintaining flexibility with future plans. We have modified our policies in an effort to allow the greatest flexibility and least strain on your lodging decision. For all new bookings made September 3, 2020 through November 1, 2o2o for dates of arrival through Dec 31, 2020, we are allowing cancellation and refund up to 14 days ahead of arrival (a 3% processing fee will still apply for transaction fees on refunds) and we are allowing cancellation and 50% refund between 7-14 days ahead of arrival. Relaxed cancellation policy does NOT apply to stays over 14 days and stays 15 nights or more will follow our standard cancellation policy terms. This policy does not apply to reservations made prior to September 3, and does not apply to stay credits issued for previously cancelled stays.
DEPOSIT AND PAYMENTS: 50% of your reservation is due within 24 hours of your reservation. The total is due 30 days prior to your check in date. If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including check in and check out dates are correct. If you do not make your final payment 30 days before your stay, you will be charged a $100 late payment fee.
PAYMENT TERMS: Credit Cards or Checks are accepted. There is a $50 charge for all returned checks plus the cost of collection. We accept Visa, Mastercard, Discover, American Express. Checks are reserved types of payment for long-term reservations only.
CANCELLATION POLICY: If, due to Act of God or unforeseen circumstance, Owner’s property becomes unavailable for rental to Guest, Owner’s liability shall be limited to the refund of any deposits or rental amounts previously paid.
365-60 days prior to arrival date: $50 cancellation fee retained from original deposit.
59-30 days prior to arrival date: $200 cancellation fee retained from original deposit.
29-0 days prior to arrival date: Entire amount received will be retained.
To avoid the cancellation fee: A guest may move their dates at the same property adjusting the fee according to the season. Dates may only be moved once and new dates must be within 6 months of original reservation dates. The reservation may only be moved before the final payment is due (30 days from your date of arrival). If you are concerned about cancellation we suggest travel insurance.
We do not offer refunds due to early departure from a property.
We do not offer refunds in the case of weather issues within 30 days of your stay. This is why we suggest travel insurance.
TRAVEL INSURANCE (OPTIONAL): Lucky Savannah Vacation Rentals has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests, available to all guests up to the final payment, 30 days prior to arrival. Once insurance is purchased, it is non-refundable. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional, and the cost is 6.95% of your total reservation stay. To learn more about Sun Trip Preserver or to file a claim, please visit http://trippreserver.com/sun-trip.html
SEVERE WEATHER AND HURRICANES: We do not refund rents or deposits lost due to cancelled or shortened stays because of weather. We do not allow cancellations, refunds, or rescheduling due to an impending storm or hurricane, hurricane watch or warning, voluntary evacuation or mandatory evacuation. We do not allow cancellations, refunds, or rescheduling due to cancelled flights, closed travel routes, or travel delays and interruptions. Early departures due to inclement weather do no warrant refund of rent or deposit. We strongly suggest purchasing travel insurance for stays during the hurricane season (June - November).
CHECK IN AND CHECK OUT: The rental period begins at 4 p.m. on the day of arrival and ends at 11 a.m. on the day of departure, unless prior arrangements have been made. Early check ins or late departures without prior approval from Lucky Savannah Vacation Rentals will incur an extra charge of $100. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that you checkout. Occasionally delays may occur during peak season. Early check-ins or late check-outs may be available for purchase 24 hours before the start or end of your stay for a small fee. Before that time no early check-ins or late check-outs will be sold or granted as we do have many last minute bookings. We are unfortunately unable to accommodate same-day requests for early check-in or late check-out.
CABLE AND INTERNET: The majority of our homes provide free access to cable or satellite television and all of our homes provide wireless internet to our guests, but the internet and cable in Savannah can be unreliable at times. Since this issue is out of our control, we cannot guarantee access to internet or cable. We will do our best to get service restored if there is an outage, but cannot guarantee that, nor can we compensate guests experiencing an outage. We also cannot guarantee any specific channels will be available since that decision is left up to our homeowners. A few of our homes do not have satellite or cable, but have smartTVs instead where guests may have to log into their own streaming apps for viewing.
DAMAGE PROTECTION POLICY: Rental Unit Damage Protection Fee covers unintentional damages to the rental unit interior/exterior that may occur during your stay provided they are disclosed to management prior to check-out. The Policy will pay for a maximum of $1,000. Any damages that exceed $1,000 will be charged to the credit card on file or any other legal means of payment necessary. The Damage Protection Policy does not cover damage or loss that is not disclosed. To avoid erroneous blame, you are required to immediately notify our staff if anything is amiss when you check-in and arrive at the home. Prior to, or immediately upon, vacating the home, you must inform our staff if there have been any incidents of loss or damage that have occurred during your occupancy. The Damage Protection Policy does not replace or negate your responsibility for all members of your party as a primary renter. It does not pay for any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorized vehicle, additional cleaning if the home is left excessively dirty, or invoices associated with your rental that may be presented subsequent to your occupancy. Guest is financially responsible for all costs associated with repair and replacement of damage and loss caused by actions and events outside of those allowed under Damage Waiver Fee. The Damage Protection Policy is offered, administered, and funded solely by Lucky Savannah Vacation Rentals and we are solely authorized to determine the nature, extent, and expense associated with any damage.
DAMAGE AND CLEANING ISSUES: Any damage or cleaning issues noticed upon arrival should be reported to the Lucky Savannah management immediately. All general maintenance issues should also be reported so the unit can be kept in good repair. You must contact Lucky Savannah to address any cleaning issues upon your arrival. You will not incur any additional charges if the following items are adhered to:
No damage is done to the unit or its content including the linens.
No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
All debris, garbage and discards are placed in proper containers.
All soiled dishes are placed in the dishwasher.
There was no exceeding the maximum occupancy of the unit.
There was no smoking or evidence of smoking in a designated non-smoking unit.
Unit is left in neat condition with no furniture misplaced.
Pet friendly units show no sign of pet damage or require excessive cleaning.
If additional labor hours are required to clean the home due to your use you will be charged an additional fee commensurate with the hours required to clean.
EVENTS: Our homes are not permitted to hold events. By reserving any of our homes you are agreeing not to hold any event at the home without prior authorization. An event is defined as any gathering of people over the maximum occupancy of the home. If a guest is found to have held an unauthorized event in the home as defined above, they are subject to immediate eviction with no refund.
AGE RESTRICTION: All renters must be over the age of 25, unless it is a child accompanied by a parent or unless otherwise approved by Lucky Savannah. This age minimum increases to 28 during the St. Patrick's Day Season. If a guest is found to have falsified their reservation in any way we reserve the right to evict the guest, cancel their reservation and retain ALL DEPOSITS PAID TO THAT POINT.
NO SMOKING: Smoking of any kind is not allowed in any of our units or on any of the properties, to include courtyards, decks, and balconies. A $500 fee will charged if evidence is found in your home.
PET POLICIES (Allowed in Pet Friendly Units Only): At this time, we can only welcome your dog companions and ask that you find other arrangements for cats, birds, and other furry friends. There is a maximum of two pets allowed in each unit, and a pet weight limit of 35 pounds unless otherwise approved by Lucky Savannah. There will be a $130 fee for up to 2 pets. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $150 fee will be charged if there is any report of pet hair on bedding and sofas. If your home has a courtyard, please do not let your pet use it as a bathroom. This can destroy landscaping and is unsanitary for future guests. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
UTILITIES: No compensation will be given for temporary outage of water, electricity, or gas services. Outages will be reported immediately and efforts will be made to have services restored as soon as possible. The operation and maintenance of these utilities is out of the control of Lucky Savannah Vacation Rentals. In the event an outage cannot be restored Lucky Savannah Vacation Rentals has the right to substitute rental properties (see Right to Change Rental Accommodations) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first.
MAINTENANCE: During your stay, please promptly report any maintenance problems to Lucky Savannah Vacation Rentals. Please do not leave doors or windows open while the A/C or heater is operating. Lucky Savannah Vacation Rentals’ staff may enter the property to respond to any maintenance and/or housekeeping issue(s) during your stay. Elevators cannot be guaranteed, and therefore may not be available. All homes will be fully functional at check-in but we cannot guarantee the absence of mechanical failure of appliances, TVs, HVAC, etc. during your stay, and refund or rate adjustments cannot be made for any mechanical failure should it occur during your stay.
CONSTRUCTION: In Savannah’s Downtown Historic District, renovation of existing historic properties, new construction, and road repair sometimes occurs without forewarning in the area where our vacation rentals are located, and is beyond our control. Lucky Savannah Vacation Rentals is not liable for any guest annoyance due to construction in the neighborhood or nearby the vacation rental property our guests have rented. We cannot make refunds or relocate guests due to the inconvenience of construction or repairs.
PEST CONTROL: Because we’re located in the humid, sub-tropical climate of Savannah, Georgia, there is always the possibility of a guest encountering various pests and critters indigenous to our location and/or potentially present in any lodging establishment including, but not limited to: birds, snakes, palmetto bugs, bed bugs, ants, bees, spiders, mosquitoes, sand gnats, no see ums, microorganisms and so forth. Lucky Savannah Vacation Rentals and/or Owners provide regular and precautionary treatment for pest control and animal control at all properties. Although we clean, sanitize and treat our homes on a regular basis, no amount of prevention can 100% eliminate the possibility of an encounter. Guests agree to hold Lucky Savannah Vacation Rentals harmless for encountering any pests or critters whether outside or inside their rental home. Lucky Savannah Vacation Rentals will make every effort to address pest control concerns reported during stay, but is not responsible for refunds due to the presence of pests or in the event of untimely service by pest control companies.
RIGHT OF SERVICE: Lucky Savannah Vacation Rentals reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.
LISTINGS AND PRICING: Guest is responsible for reviewing the property description, photos, location, and amenities listing online for this property to confirm that it will meet the needs of your group. Information regarding individual listings is believed to be accurate but cannot be guaranteed. We have made every effort to ensure that all the information on each listing is current and accurate. The possibility of errors and omissions exists. We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation. Rates for holidays, special events, and weekends may be higher. Rates do not include taxes and fees and are subject to change. Rates, furnishings, fees, and taxes are subject to change without notice. We expressly reserve the right to correct rates that may have been misquoted due to human error, negligence, or computer error.
THIRD PARTY SERVICE FEES: Some third party booking sites (i.e. HomeAway/Vrbo, Airbnb, Expedia, Booking.com, etc.) assist in matching Lucky Savannah Vacation Rentals and Guest and may collect booking or service fees as part of the reservation process. Booking or service fees paid by Guests to third party booking sites are not covered by this agreement and Lucky Savannah Vacation Rentals is not responsible for collecting or refunding those fees or for any service provided for that fee. Third-party booking sites are not a party to this agreement, even if Guest pays the rental amount through a third-party booking site.
SIGHT UNSEEN: Our vacation rental units are individually owned and furnished. Though we try our best to advertise our homes honestly and accurately, we will not give refunds or adjustments because a property does not meet your expectations. We manage privately owned vacation homes which are furnished to the owner's tastes, but no two properties are the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. Neither the rental agent nor the owner will be obligated to provide replacements or give refunds for failure or absence of any items.
RIGHT TO CHANGE RENTAL ACCOMMODATIONS (SUBSTITUTION): We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot absolutely guarantee a specific rental property in the event of unforeseen circumstances which could render the property to be unsafe or uninhabitable. We will make every effort to contact you prior to arrival should this happen. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate or of receiving a complete refund.
FRAUDULENT LISTINGS: Lucky Savannah Vacation Rentals does not advertise our homes on Craigslist, and will not be held responsible for funds lost due to reservations made through fraudulent listings created with stolen photos of our properties.
**We are fortunate to be able to offer rental homes in the National Historic District of Savannah and it is very important that we do not abuse this privilege. The beauty and character of the area is a direct result of the many full time residents that live here. We strive to be good neighbors to our locals, just as you would want in your own home. Many communities have placed bans on vacation rental homes, and we must be very careful about giving our local representatives any reason to do so.** COMMUNITY and NEIGHBORHOOD RULES: Guest agrees to abide by rules of the community and or home, which may may be posted at the property. In the absence of instructions specific to your rental, guests must vacate the courtyard or outdoor area by 10:00 p.m unless obtaining prior approval of a planned event. Failure to do so which results in formal complaints from neighbors or law enforcement can and may result in termination of remaining rental period and eviction, with no refunds owed.
FALSIFIED RESERVATIONS: Any reservation obtained under false pretenses will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.
GUEST assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
GUEST assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).
GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.
GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises.
GUEST agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.
GUEST agrees to indemnify and save Lucky Savannah Vacation Rentals harmless from all liability, loss or damage including but not limited to personal property, monetary damage, theft, health and safety or otherwise arising from any nuisance or harm or accident made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire, flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system, nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.
Lucky Savannah Vacation Rentals accepts no liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.
CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include: unauthorized long distance telephone and satellite TV charges; excessive cleaning fees; damages beyond normal wear and tear and unreturned keys. All charges not covered under the Damage Protection Insurance may be included.
AGENCY DISCLOSURE: Lucky Savannah Vacation Rentals serves as the agent & representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners.